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January 12, 2004
Mr. Lee Witherow
Hospitality & Gaming Associates
P.O. Box 933
Madison, Virginia 22727
Dear Lee,
I wanted to take this opportunity to thank you and Hospitality &
Gaming Associates for all of the help you have provided Divi
Flamingo Casino.
Your assistance in acquiring the casino at Plaza Hotel and
consummating that transaction has proven invaluable. As you
predicted, our revenues have grown dramatically and our bottom line
has increased even more.
The guidance you have given our team on operations, cost
control/containment, training and the implementation of job
descriptions and SOP’s has really helped our casino “go to the next
level”. The new slot and table games procedures have added increased
games security and have helped with employee satisfaction now that
all employees perform their jobs in the same way.
The assistance Hospitality & Gaming Associates has provided our
operation has created a lot of value for Divi Flamingo Casino and we
look forward to our teams continuing to work together.
Once again, thank you for your help in growing our business and
especially our profitability.
Sincerely,
Mario Arends
Casino Manager |
