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We
have recently assisted our clients with hospitality
consulting services
in the following hospitality management
areas:
Budgeting and P&L Management – While
many companies can achieve revenue growth, the majority of companies
have a problem translating this incremental revenue into operating
income or EBITDA. Hospitality & Gaming Associate’s
hospitality consulting services specialize in training managers how
to not only create value in revenue but to drive the revenue to the
bottom of the P&L. Through our hospitality consulting
services, we teach all levels of managers how to control their
budgets on a daily, weekly and monthly basis. We have assisted
numerous clients with hospitality management by teaching their
supervisors and managers how to develop accurate operating budgets
with a high degree of certainty of attaining the budget
goals.
Cost Control,
Containment, and Reduction –
Familiarity breads complacency.
Many times, we help companies by performing cost and
operational assessments. Our
hospitality consulting services and hospitality management
techniques offer a thorough process that looks at all areas of
operations in casinos, hotels, resorts and restaurants and quickly
identifies cost saving opportunities for the
client. The cost savings realized with our
hospitality management techniques have included (but are not limited
to) energy, labor, insurance, purchasing, technology, training,
leadership development, and daily operational procedures. On
numerous occasions, HGA’s hospitality consulting services have
retrained staff members in hospitality management techniques that
increase efficiency, increase employee satisfaction, and reduce
overall costs.
Food and
Beverage – Max
Wroten and Lee Witherow both have extensive experience in the
hospitality management food and beverage arena. From concept
development to strategic alliances in purchasing, our hospitality consulting
services have helped our clients increase quality, productivity
while lowering expenses and meeting budget goals. Whether our
hospitality consulting services involve remodeling restaurants and
buffets, or helping create a more effective banquet department,
Hospitality & Gaming Associate’s hospitality management
experience can help create value, reduce costs and bolster the
bottom line. Staff development and customer service training
are areas where Hospitality & Gaming Associate’s hospitality
consulting services can help clients grow revenues and build loyalty
with their diners.
Human
Resources and Organizational Development – Lee
Witherow and Dr. Cooney and the Alliance for Creative Management
have helped companies worldwide with hospitality management
development, organizational development, and change
management. In Dr. Cooney’s recent book, "Conquering Dysfunction in the Workplace: Three
winning Strategies to Bring New Life to Troubled Work Environments"
he cites many actual cases and companies where his
hospitality consulting services have helped the company grow their employees
and their revenues through the development of their staff and
organization. Dr. Cooney and Lee Witherow used their
hospitality consulting services to help one Mississippi casino develop a
sustainable competitive advantage with extensive customer service
training. With the new hospitality management skills, the casino
quickly began to grow its number of guests due to the outstanding
guest service consistently rendered by the casino’s
employees.
Marketing – Hospitality
management experience has taught the partners at
Hospitality & Gaming Associates that the true meaning of
marketing is “the ability to profitability influence the behavior of
your clients.” Through our hospitality consulting services, we
have helped clients develop advertising and marketing programs that
are measurable, sustainable and profitable. Whether your needs
involve print, radio, TV or direct mail, we have partners and
associates who can teach your organization hospitality management
techniques that will quickly drive revenues and income. With
the large number of associates who are affiliated with our
hospitality consulting services, there are very few marketing topics
that we don’t have direct experience
with.
Documentation
& Coaching for Success – Casinos,
hotels, resorts, and restaurants are employee intensive
businesses. Managers and supervisors need to have extensive
hospitality management knowledge of how to develop and implement
progressive discipline policies, coach employees for success,
incentivise employees to perform at their best while working within
the confines of state and federal labor laws. Hospitality
& Gaming Associate’s hospitality consulting services can train
supervisors and managers utilizing creative techniques to begin to
immediately hold employees accountable for attendance,
performance and regulatory standards. Our hospitality
consulting services have also helped many clients with hospitality
management techniques like job descriptions, standard operating
procedures, and employee training in each of the above mentioned
areas.
Security and
Surveillance
– While
both of these hospitality management departments are critical to the
success of any casino, it has been the experience of Hospitality
& Gaming Associates that on many occasions, the two departments
do not work together or optimize synergy. Casino security,
protection of assets, deterring theft, catching thieves, reducing
workers comp fraud, and catching fraudulent activities on your
property are some of the hospitality consulting services we offer to
teach the security and surveillance teams to work
together.
Slot Strategy – Many
operators think of slot strategy in a limited scope; purchasing,
placement, service, etc.. Hospitality & Gaming Associate’s
hospitality consulting services combine the normal thoughts with
competitive analysis, leveraged purchasing, aggressive marketing,
creative advertising, and exceptional service techniques to provide
our clients with truly outstanding results. Our hospitality
management techniques recently assisted a client in growing their
slot revenue by 45% in less than two years.
Staff
Development and Training – Hospitality
management
skills like improving the teamwork and developing your staff will
have a great payoff that will be seen in reduced turnover, improved
morale, and better bottom line results. Hospitality &
Gaming Associate’s hospitality consulting services offer creative
methods to ensure that the slot department is being supported
properly by all other departments. With the training provided by our
hospitality consulting services, the employees will know and
understand what is expected of them and exactly what it will take to
deliver a level of service that will become a sustainable
competitive advantage for your casino.
Strategic Alliance Development & Procurement
– Many
companies purchase in large volume but are not successful in the
hospitality management skills of leveraging their size in terms of
favorable pricing, quality, and terms. Hospitality management
techniques like developing strong strategic alliances can add
hundreds of thousands to the bottom line while improving
quality. Many companies that have been assisted by our
hospitality consulting services have been very surprised to see the
dramatic reduction in costs while quality improved.
Hospitality & Gaming Associate’s hospitality management team and
hospitality consulting services have contacts within the U.S. as
well as Internationally that can provide your operation with the
best quality products at lower prices than you can
imagine.
Table Games and Slot Operations
–
Hospitality
& Gaming Associate’s hospitality management team starts the
process by analyzing your current operations. Our hospitality
consulting services and hospitality management techniques can
provide the answers to questions like: Are your staffing levels
correct in table games? What is your slot or table
utilization? During busy times, can your casino TAKE THE MONEY
or are you seeing potential revenue walk out the door? What
have you done to ensure that your slot hold percentage is the RIGHT
hold percentage? Do you have a low hold strategy that your
customers don’t believe? In your table games department, are
the rules helping you grow your bottom line or helping line the
pockets of your players? After analyzing your current operations,
our hospitality consulting services and hospitality management
techniques can
streamline your tables and slot operations while increasing
revenue.
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